Therapists for Teens in Flower Mound, TX

Photo of Scott Allen Smith, MA, LPC, CH, CLC, Licensed Professional Counselor
Scott Allen Smith
Licensed Professional Counselor, MA, LPC, CH, CLC
Verified Verified
Flower Mound, TX 75028
I ACCEPT MOST MAJOR INSURANCE PLANS TO REDUCE YOUR COST. VIDEO CONFERENCING OPTION. FREE PHONE CONSULTATION - Therapy will provide another "pair of eyes" that can help you explore life to get back on track. I have significant experience in helping children and adult clients with the following: Feeling “stuck”, anxiety, stress, depression, substance abuse, childhood/family issues, couple's issues, adolescent adjustment, grief/bereavement, low self-esteem/confidence, trauma (flashbacks, nightmares, intrusive thoughts, P.T.S.D. and/or abuse – sexual, physical, emotional), anger management, assertiveness, weight loss, and legal issues.
I ACCEPT MOST MAJOR INSURANCE PLANS TO REDUCE YOUR COST. VIDEO CONFERENCING OPTION. FREE PHONE CONSULTATION - Therapy will provide another "pair of eyes" that can help you explore life to get back on track. I have significant experience in helping children and adult clients with the following: Feeling “stuck”, anxiety, stress, depression, substance abuse, childhood/family issues, couple's issues, adolescent adjustment, grief/bereavement, low self-esteem/confidence, trauma (flashbacks, nightmares, intrusive thoughts, P.T.S.D. and/or abuse – sexual, physical, emotional), anger management, assertiveness, weight loss, and legal issues.
(469) 770-7333 View (469) 770-7333
Photo of Glenna Massey, LPC-S, Licensed Professional Counselor
Glenna Massey
Licensed Professional Counselor, LPC-S
Verified Verified
5 Endorsed
Flower Mound, TX 75022
I specialize in helping individuals, couples and families find healing and wholeness through the therapeutic process. I treat pre-teen, teen and adult individual issues such as depression, anxiety, trauma, life-transitions, stress management and phobias. Additionally, I counsel couples, pre-marrriage, marriage, family and relationship issues like parenting, communication, infidelity, and adult-child/parent relationships. I am trained in Gottman Couples Therapy -Level 3, the neurobiology and treatment of depression and anxiety and an EMDR Certified Therapist.
I specialize in helping individuals, couples and families find healing and wholeness through the therapeutic process. I treat pre-teen, teen and adult individual issues such as depression, anxiety, trauma, life-transitions, stress management and phobias. Additionally, I counsel couples, pre-marrriage, marriage, family and relationship issues like parenting, communication, infidelity, and adult-child/parent relationships. I am trained in Gottman Couples Therapy -Level 3, the neurobiology and treatment of depression and anxiety and an EMDR Certified Therapist.
(817) 813-1706 View (817) 813-1706
Photo of Madai Maldonado, MS , LPC, RPT, Licensed Professional Counselor
Madai Maldonado
Licensed Professional Counselor, MS , LPC, RPT
Verified Verified
4 Endorsed
Flower Mound, TX 75028
I am a child, adolescent, and adult counselor.
I am passionate about working with clients and feel honored to support you throughout your growth. My goal is to create an environment that is accepting, supportive and understanding. I strive to create a safe and nurturing atmosphere in which individuals can be supported in their efforts to grow as well as become reconnected to their strengths and dreams.
I am a child, adolescent, and adult counselor.
I am passionate about working with clients and feel honored to support you throughout your growth. My goal is to create an environment that is accepting, supportive and understanding. I strive to create a safe and nurturing atmosphere in which individuals can be supported in their efforts to grow as well as become reconnected to their strengths and dreams.
(940) 294-7398 View (940) 294-7398
Photo of Chris Dockins, MABC, LPC-S, Licensed Professional Counselor
Chris Dockins
Licensed Professional Counselor, MABC, LPC-S
Verified Verified
Flower Mound, TX 75028
Additional areas include marital discord, parenting problems, divorce recovery, depression, anxiety, addiction, adolescent issues, anger management, career/ministry, child abuse, communication, conflict resolution, domestic violence, family problems, grief/mourning, midlife crisis, phobias, physical abuse/domestic abuse, pre-marital, relationship issues, singleness issues/dating, spiritual issues, and suicide.
I manage and serve as the primary therapist and am a licensed professional counselor in full-time private practice. I have been practicing in the North Texas area since 2007. I received a Bachelor of Arts degree in Psychology from Southern Methodist University and a Master of Arts degree in Biblical Counseling from Dallas Theological Seminary. I have experience with helping individuals, couples, adolescents, and children through a number of different mental health related issues. I have a particular interest and heart for helping those that have a history of sexual abuse trauma.
Additional areas include marital discord, parenting problems, divorce recovery, depression, anxiety, addiction, adolescent issues, anger management, career/ministry, child abuse, communication, conflict resolution, domestic violence, family problems, grief/mourning, midlife crisis, phobias, physical abuse/domestic abuse, pre-marital, relationship issues, singleness issues/dating, spiritual issues, and suicide.
I manage and serve as the primary therapist and am a licensed professional counselor in full-time private practice. I have been practicing in the North Texas area since 2007. I received a Bachelor of Arts degree in Psychology from Southern Methodist University and a Master of Arts degree in Biblical Counseling from Dallas Theological Seminary. I have experience with helping individuals, couples, adolescents, and children through a number of different mental health related issues. I have a particular interest and heart for helping those that have a history of sexual abuse trauma.
(214) 390-9771 View (214) 390-9771
Photo of Adam C. Jones, PhD, LMFT-A, Marriage & Family Therapist Associate
Adam C. Jones
Marriage & Family Therapist Associate, PhD, LMFT-A
Verified Verified
Flower Mound, TX 75028
I frequently see clients struggling with adolescent/older-child behavioral problems, infidelity, sexuality, medication challenges, illness, disability, family conflict, and addiction.
Two Openings Left! I specialize in working with sexual problems, family conflict, adjusting to illness and disability, addiction, and many other relationship challenges. I have a small private practice and only see clients on Fridays because I also teach full-time at a local university. I also offer a free over-the-phone consultation. You can call, email, or send a text message and we can discuss if I am a good fit for your therapy needs.
I frequently see clients struggling with adolescent/older-child behavioral problems, infidelity, sexuality, medication challenges, illness, disability, family conflict, and addiction.
Two Openings Left! I specialize in working with sexual problems, family conflict, adjusting to illness and disability, addiction, and many other relationship challenges. I have a small private practice and only see clients on Fridays because I also teach full-time at a local university. I also offer a free over-the-phone consultation. You can call, email, or send a text message and we can discuss if I am a good fit for your therapy needs.
(940) 394-0630 View (940) 394-0630
Photo of Jessica Renee Dolan
Jessica Renee Dolan
LPC Associate
Verified Verified
2 Endorsed
Flower Mound, TX 75022
Are you having difficulty managing daily life? Do you struggle with depression and/or anxiety symptoms and have trouble maintaining healthy relationships? You're someone who wants to learn better ways of coping but are stuck in a cycle of self-medicating, codependency or isolating from family and peers feeling shame and guilt from not being able to get it all together. Do you struggle as parent of a teenager with high-risk behaviors or as a parent, seeking some parental support? Maybe you're ready to make a change. You're ready to find hope, meaning and purpose in your life. I can help get you there!
Are you having difficulty managing daily life? Do you struggle with depression and/or anxiety symptoms and have trouble maintaining healthy relationships? You're someone who wants to learn better ways of coping but are stuck in a cycle of self-medicating, codependency or isolating from family and peers feeling shame and guilt from not being able to get it all together. Do you struggle as parent of a teenager with high-risk behaviors or as a parent, seeking some parental support? Maybe you're ready to make a change. You're ready to find hope, meaning and purpose in your life. I can help get you there!
(940) 745-2613 View (940) 745-2613
Photo of Andrew Eenigenburg, MEd, LPC, Licensed Professional Counselor
Andrew Eenigenburg
Licensed Professional Counselor, MEd, LPC
Verified Verified
1 Endorsed
Flower Mound, TX 75028
His clinical experience includes preengagement counseling, premarital counseling, marriage counseling, family counseling, and working with individuals diagnosed with depression, anxiety, anger, bipolar disorder, self-harm behaviors, addictions, ADHD, identity confusion, trauma, grief and loss, guilt, shame and personality disorders. Andrew served as an Adolescent Therapist at the Excel Center of Lewisville from 2015 to 2018. From 2008 to 2015, Andrew served as an adult Mental Health Case Manager and Hospital Liaison for Denton County MHMR. He and his wife Missy are covenant members of The Village Church Denton.
His clinical experience includes preengagement counseling, premarital counseling, marriage counseling, family counseling, and working with individuals diagnosed with depression, anxiety, anger, bipolar disorder, self-harm behaviors, addictions, ADHD, identity confusion, trauma, grief and loss, guilt, shame and personality disorders. Andrew served as an Adolescent Therapist at the Excel Center of Lewisville from 2015 to 2018. From 2008 to 2015, Andrew served as an adult Mental Health Case Manager and Hospital Liaison for Denton County MHMR. He and his wife Missy are covenant members of The Village Church Denton.
(469) 635-2200 View (469) 635-2200
Photo of Jan Wares, PhD , LPC-S, NCC, Licensed Professional Counselor
Jan Wares
Licensed Professional Counselor, PhD , LPC-S, NCC
Verified Verified
1 Endorsed
Flower Mound, TX 75022
I am a Licensed Professional Counselor. I received both my B.A. degree in Psychology and my M.A. degree in Clinical Mental Health Counseling from Argosy University. I have received my doctorate from Northcentral University with a specialization in Health Psychology. I have experience working with crisis intervention and suicidal ideation through working on a crisis and suicide hotline, as well as facilitating ten week aftercare programs for adolescent suicidal ideation and alcohol and drug addiction. I have experience working with families regarding divorce, teen pregnancy, and blended families.
I am a Licensed Professional Counselor. I received both my B.A. degree in Psychology and my M.A. degree in Clinical Mental Health Counseling from Argosy University. I have received my doctorate from Northcentral University with a specialization in Health Psychology. I have experience working with crisis intervention and suicidal ideation through working on a crisis and suicide hotline, as well as facilitating ten week aftercare programs for adolescent suicidal ideation and alcohol and drug addiction. I have experience working with families regarding divorce, teen pregnancy, and blended families.
(972) 538-0434 View (972) 538-0434
Photo of Greg Wilson, MA, DEdMin, LPC S, Licensed Professional Counselor
Greg Wilson
Licensed Professional Counselor, MA, DEdMin, LPC S
Verified Verified
4 Endorsed
Flower Mound, TX 75028
I specialize in working with families, couples, and individuals: adults and adolescents. My experience working with families includes pre-marital and marital counseling for couples, as well as work with parents and teens. I also work with male perpetrators of abuse/domestic violence, sexual addictions, adolescent life-stage issues, marital conflict, anxiety disorders and mood disorders.
I specialize in working with families, couples, and individuals: adults and adolescents. My experience working with families includes pre-marital and marital counseling for couples, as well as work with parents and teens. I also work with male perpetrators of abuse/domestic violence, sexual addictions, adolescent life-stage issues, marital conflict, anxiety disorders and mood disorders.
(469) 291-9168 View (469) 291-9168
Photo of Jason Kim, PhD, LPC-S, Licensed Professional Counselor
Jason Kim
Licensed Professional Counselor, PhD, LPC-S
Verified Verified
2 Endorsed
Flower Mound, TX 75022
I am specialized in treating child/adolescent issues: ADHD, Oppositional Defiant Disorder, and behavioral issues.
I endeavor to help my clients to identify their existing strengths and develop resilience with my specialized knowledge and clinical expertise. In the beginning of counseling, my clients will have a clear understanding of where they are emotionally, relationally, and spiritually, which lead them to work on specific goals in the working stage of counseling. Therapeutic interventions will include adjusting thought/behavior patterns (Cognitive Behavioral Therapy) to intensify their strengths to overcome crisis. I have successfully worked with the clients who struggled with behavior issues, parenting issues, substance abuse, addiction, PTSD, and trauma-related issues.
I am specialized in treating child/adolescent issues: ADHD, Oppositional Defiant Disorder, and behavioral issues.
I endeavor to help my clients to identify their existing strengths and develop resilience with my specialized knowledge and clinical expertise. In the beginning of counseling, my clients will have a clear understanding of where they are emotionally, relationally, and spiritually, which lead them to work on specific goals in the working stage of counseling. Therapeutic interventions will include adjusting thought/behavior patterns (Cognitive Behavioral Therapy) to intensify their strengths to overcome crisis. I have successfully worked with the clients who struggled with behavior issues, parenting issues, substance abuse, addiction, PTSD, and trauma-related issues.
(972) 734-1718 View (972) 734-1718
Photo of Jessica Burrows - NextGen Counseling, PLLC, MA, LPC, CFLE, Licensed Professional Counselor
NextGen Counseling, PLLC
Licensed Professional Counselor, MA, LPC, CFLE
Verified Verified
Flower Mound, TX 75028
Prior to your first scheduled visit, one of the NextGen counselors will talk directly with you over the phone to help alleviate any worries you or your teen might have with the counseling experience.
Adolescence and young adulthood is a time of great transition both mentally and physically. At NextGen Counseling, support is provided for teens and adults to help navigate the seemingly overwhelming emotions they are experiencing from the world around them. In a society where teens and adults are bombarded with contradictory messages on how they should act, think, and feel, therapy provides a "safe zone" for them to voice their concerns and be understood.
Prior to your first scheduled visit, one of the NextGen counselors will talk directly with you over the phone to help alleviate any worries you or your teen might have with the counseling experience.
Adolescence and young adulthood is a time of great transition both mentally and physically. At NextGen Counseling, support is provided for teens and adults to help navigate the seemingly overwhelming emotions they are experiencing from the world around them. In a society where teens and adults are bombarded with contradictory messages on how they should act, think, and feel, therapy provides a "safe zone" for them to voice their concerns and be understood.
(940) 202-7941 View (940) 202-7941
Photo of Michael A Martino, MS, LPC, Licensed Professional Counselor
Michael A Martino
Licensed Professional Counselor, MS, LPC
Verified Verified
Flower Mound, TX 75027
I am a nationally-recognized bilingual licensed professional counselor who specializes in healing depression and anxiety, coping with grief and loss, building self-worth and self-esteem, developing social skills, resolving adolescent behavior concerns, and helping overcome pornography and addictions. I have a passion for the great outdoors and love camping, back-packing, canoeing, and rock-climbing; but I frequently encounter unforeseen challenges as I free-climb through life. As we are all exposed to the elements of life unexpectedly, I strive to help secure an anchor of hope, and bring support and understanding to your personal journey.
I am a nationally-recognized bilingual licensed professional counselor who specializes in healing depression and anxiety, coping with grief and loss, building self-worth and self-esteem, developing social skills, resolving adolescent behavior concerns, and helping overcome pornography and addictions. I have a passion for the great outdoors and love camping, back-packing, canoeing, and rock-climbing; but I frequently encounter unforeseen challenges as I free-climb through life. As we are all exposed to the elements of life unexpectedly, I strive to help secure an anchor of hope, and bring support and understanding to your personal journey.
(940) 293-2529 View (940) 293-2529
Photo of Caroline Walton, MA, LPC, Licensed Professional Counselor
Caroline Walton
Licensed Professional Counselor, MA, LPC
Verified Verified
1 Endorsed
Flower Mound, TX 75022
Waitlist for new clients
I CAN DO THIS! These four words seem easy to say but can be difficult for many to believe. As a Licensed Professional Counselor, my approach to counseling places you in the driver's seat of your life, giving you the tools necessary for success. Whether a child, teen or adult, we all need to feel capable and courageous. I believe the flaws in how we view ourselves and the world around us can be deconstructed through the evaluation and elimination of false thinking. As your advocate and ally, together WE CAN DO THIS!
I CAN DO THIS! These four words seem easy to say but can be difficult for many to believe. As a Licensed Professional Counselor, my approach to counseling places you in the driver's seat of your life, giving you the tools necessary for success. Whether a child, teen or adult, we all need to feel capable and courageous. I believe the flaws in how we view ourselves and the world around us can be deconstructed through the evaluation and elimination of false thinking. As your advocate and ally, together WE CAN DO THIS!
(972) 318-2891 View (972) 318-2891
Photo of Cassie Barrera, MS, LPC-S, Licensed Professional Counselor
Cassie Barrera
Licensed Professional Counselor, MS, LPC-S
Verified Verified
2 Endorsed
Flower Mound, TX 75022
I also enjoy working with consensual non-monogamous couples and groups, practicing attorneys, and teen parents.
Now offering supervision for Associates in Texas. In the midst of difficult times and challenges, we find opportunity. I believe that the moments we are pushed out of our comfort zone allow for personal growth and healing. I pull from several different approaches including Cognitive-Behavioral Therapy (CBT) and Solution-Focused Brief Therapy (SFBT). I find that this creates a unique counseling experience for each client and provides a collaborative environment to explore.
I also enjoy working with consensual non-monogamous couples and groups, practicing attorneys, and teen parents.
Now offering supervision for Associates in Texas. In the midst of difficult times and challenges, we find opportunity. I believe that the moments we are pushed out of our comfort zone allow for personal growth and healing. I pull from several different approaches including Cognitive-Behavioral Therapy (CBT) and Solution-Focused Brief Therapy (SFBT). I find that this creates a unique counseling experience for each client and provides a collaborative environment to explore.
(972) 994-1669 View (972) 994-1669
Photo of Emily Angus, PhD, LPC, RPT, Licensed Professional Counselor
Emily Angus
Licensed Professional Counselor, PhD, LPC, RPT
Verified Verified
Flower Mound, TX 75022
If you think you, your child, your teen, or your family could benefit from counseling or testing, please call or email today to learn more.
I believe counseling is beneficial for individuals of all ages who are looking for support in reaching personal goals. I work to provide a supportive and nonjudgmental environment to help clients feel safe enough to engage in self-exploration of thoughts, feelings, and behaviors to achieve change. I strive to understand each person’s unique story in order to help facilitate happiness and feelings of success.
If you think you, your child, your teen, or your family could benefit from counseling or testing, please call or email today to learn more.
I believe counseling is beneficial for individuals of all ages who are looking for support in reaching personal goals. I work to provide a supportive and nonjudgmental environment to help clients feel safe enough to engage in self-exploration of thoughts, feelings, and behaviors to achieve change. I strive to understand each person’s unique story in order to help facilitate happiness and feelings of success.
(940) 329-4776 View (940) 329-4776
Photo of Brad Cullum - Harvest Counseling & Wellness, Licensed Professional Counselor
Harvest Counseling & Wellness
Licensed Professional Counselor
Verified Verified
Flower Mound, TX 75022
We provide Family Counseling, Couples Counseling, Adolescent Counseling, EMDR Trauma Therapy, Art Therapy, Adult/Child/Teen AHHD Counseling, Play Therapy, Christian Counseling, Tele-Health, and much more.
Our team at Harvest Counseling & Wellness is dedicated to helping clients reach their goals using a holistic approach and find comfort in a secure environment that is safe and free of judgement. Our center is comprised of a Counseling Team and a Wellness Team. Our wide array of services include: counseling, nutrition, mindfulness, groups, and parenting classes.
We provide Family Counseling, Couples Counseling, Adolescent Counseling, EMDR Trauma Therapy, Art Therapy, Adult/Child/Teen AHHD Counseling, Play Therapy, Christian Counseling, Tele-Health, and much more.
Our team at Harvest Counseling & Wellness is dedicated to helping clients reach their goals using a holistic approach and find comfort in a secure environment that is safe and free of judgement. Our center is comprised of a Counseling Team and a Wellness Team. Our wide array of services include: counseling, nutrition, mindfulness, groups, and parenting classes.
(940) 267-2548 View (940) 267-2548
Photo of Harmony Marti, MS, LPC, C-DBT, Licensed Professional Counselor
Harmony Marti
Licensed Professional Counselor, MS, LPC, C-DBT
Verified Verified
Flower Mound, TX 75022  (Online Only)
My passion as a counselor stems from the belief that we are unique, resilient human beings with the ability to conquer change and heal if we explore within. My goal as a therapist it to help facilitate this personal growth and guide individuals towards finding meaning as well as purpose in their lives.
My passion as a counselor stems from the belief that we are unique, resilient human beings with the ability to conquer change and heal if we explore within. My goal as a therapist it to help facilitate this personal growth and guide individuals towards finding meaning as well as purpose in their lives.
(940) 435-7965 View (940) 435-7965
Photo of David Huffman, PhD, LPC-S, RPT, Licensed Professional Counselor
David Huffman
Licensed Professional Counselor, PhD, LPC-S, RPT
Verified Verified
1 Endorsed
Flower Mound, TX 75028
I believe we all possess the potential to meet our challenges and find a fulfilling life. I look forward to accompanying you along this important journey. Through exploration of your experiences and through creative and courageous responses in your relationships, new pathways emerge. I provide conversation, expressive arts, and activity-based therapies with adults, couples, and teens. I provide play therapy for children, allowing them to feel safe, express themselves, and find solutions to problems, all in their natural language of play. I also enjoy collaborating with parents and caregivers to enhance relationships with their children and ease parenting challenges.
I believe we all possess the potential to meet our challenges and find a fulfilling life. I look forward to accompanying you along this important journey. Through exploration of your experiences and through creative and courageous responses in your relationships, new pathways emerge. I provide conversation, expressive arts, and activity-based therapies with adults, couples, and teens. I provide play therapy for children, allowing them to feel safe, express themselves, and find solutions to problems, all in their natural language of play. I also enjoy collaborating with parents and caregivers to enhance relationships with their children and ease parenting challenges.
(972) 441-4502 View (972) 441-4502
Photo of Shirin Tavakol, MA, LPC, Licensed Professional Counselor
Shirin Tavakol
Licensed Professional Counselor, MA, LPC
Verified Verified
Flower Mound, TX 75028  (Online Only)
Life is complex, and we need support to overcome our challenges. My calming and supportive presence allows a safe environment for my clients to express their thoughts and feelings freely without any judgment. Once the therapeutic relationships are established, I will guide my clients toward their goals by gaining insights, changing their narratives, and getting connected to their internal resources. I firmly believe that therapy is not a "quick fix," Creating a lasting change involves a deeper exploration of issues and a commitment to work on self.
Life is complex, and we need support to overcome our challenges. My calming and supportive presence allows a safe environment for my clients to express their thoughts and feelings freely without any judgment. Once the therapeutic relationships are established, I will guide my clients toward their goals by gaining insights, changing their narratives, and getting connected to their internal resources. I firmly believe that therapy is not a "quick fix," Creating a lasting change involves a deeper exploration of issues and a commitment to work on self.
(972) 848-9814 View (972) 848-9814
Photo of Jennifer Tipton, MS, LPC, CSC, Licensed Professional Counselor
Jennifer Tipton
Licensed Professional Counselor, MS, LPC, CSC
Verified Verified
1 Endorsed
Flower Mound, TX 75028
As a parent, former educator, and as counselor, I have insight into the challenges children, adolescents, and their parents face in the world today. I am passionate about creating a safe space for my clients to explore their feelings. They find themselves heard, accepted, and at ease in a compassionate, laid-back environment. Clients are able to develop the skills they need to bring about positive changes, self confidence and improve relationships.
As a parent, former educator, and as counselor, I have insight into the challenges children, adolescents, and their parents face in the world today. I am passionate about creating a safe space for my clients to explore their feelings. They find themselves heard, accepted, and at ease in a compassionate, laid-back environment. Clients are able to develop the skills they need to bring about positive changes, self confidence and improve relationships.
(214) 239-1611 View (214) 239-1611
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Teen Therapists

What does therapy for teenagers look like?

When a therapist works with a teenager, the pair will talk about what the teen is struggling with and explore solutions, which may involve interpersonal skills, coping strategies, medication, or lifestyle changes related to sleep, diet, and exercise. Different therapists employ different modalities, but most involve a combination of conversation and skill building.

How long does therapy for teenagers generally take to work?

There’s variability in teenagers’ experiences and challenges; some may begin to improve from therapy within a few weeks while others may take several months or longer. Teens can discuss their progress with their therapist periodically to assess how they’re improving and any changes to the treatment plan that could potentially accelerate that progress.

How do you encourage a teenager to go to therapy?

It’s helpful to express your concern and love while framing therapy as an opportunity to explore a tool that could help improve their life; just like they practice baseball or dance, now they can practice their emotional skills. Give your teen control over the process where you can—maybe by weighing in on choice of therapist and signaling that therapy involves confidentiality, so a parent need not know all that is discussed in sessions.

How do you prepare teens for therapy?

You can prepare your teenager for therapy by describing what the process will look like and setting expectations for timeline, if requested. You can explain that the first session may begin with an assessment phase, that they can describe their experiences but that the therapist will ask questions too, and that it may take time to feel comfortable opening up. Ask how they’re feeling about the process and answer any questions calmly and supportively.