Therapists for Teens in Port Washington, NY
![Photo of Renee Krochek, PsyD, Psychologist](https://photos.psychologytoday.com/4027a7df-46cd-11ea-a6ad-06142c356176/3/320x400.jpeg)
What do you or your child need to be your best? I am a child, adolescent, and adult clinical psychologist. I work with individuals across the lifespan conducting comprehensive psychological evaluations and psychotherapy. Together we will collaborate to figure out your strengths and challenges, and to create a plan to optimize your everyday life. I approach each client as an individual with one-of-a-kind needs. My goal is to create a warm, open, and nurturing environment where you can explore your dynamics, work through challenges, and ultimately become the best versions of yourself.
What do you or your child need to be your best? I am a child, adolescent, and adult clinical psychologist. I work with individuals across the lifespan conducting comprehensive psychological evaluations and psychotherapy. Together we will collaborate to figure out your strengths and challenges, and to create a plan to optimize your everyday life. I approach each client as an individual with one-of-a-kind needs. My goal is to create a warm, open, and nurturing environment where you can explore your dynamics, work through challenges, and ultimately become the best versions of yourself.
![Photo of Marlene L Levy, PhD, LCSW, DAAPM, CCBT, Clinical Social Work/Therapist](https://photos.psychologytoday.com/533cfa92-46cd-11ea-a6ad-06142c356176/2/320x400.jpeg)
Marlene L Levy
Clinical Social Work/Therapist, PhD, LCSW, DAAPM, CCBT
Verified Verified
Port Washington, NY 11050
Clinical Hypnosis, plus appropriate therapies for Anxiety issues/ Panic disorder, Pain Management, Weight Issues, Depression, Marriage, Family, Adolescent , Divorce, and remarriage.
Private practice 30 + years.. Anxiety, Depression, pain management , weight issues and marriage and family issues. I use Clinical Hypnosis along with psychotherapy. CBT, EFT, are among the various treatments designed for each patient individually.. *Clinical hypnosis is used when appropriate producing the most positive treatment results! I look forward to helping you, as I have helped so many over the years. President of the New York Society of Clinical Hypnosis [NYSCH.ORG], Consultant: ASCH, Diplomate :DAAPM Diplomate The American Academy of Pain Management; CCBT-Certified Cognitive Behavioral Therapist.
Clinical Hypnosis, plus appropriate therapies for Anxiety issues/ Panic disorder, Pain Management, Weight Issues, Depression, Marriage, Family, Adolescent , Divorce, and remarriage.
Private practice 30 + years.. Anxiety, Depression, pain management , weight issues and marriage and family issues. I use Clinical Hypnosis along with psychotherapy. CBT, EFT, are among the various treatments designed for each patient individually.. *Clinical hypnosis is used when appropriate producing the most positive treatment results! I look forward to helping you, as I have helped so many over the years. President of the New York Society of Clinical Hypnosis [NYSCH.ORG], Consultant: ASCH, Diplomate :DAAPM Diplomate The American Academy of Pain Management; CCBT-Certified Cognitive Behavioral Therapist.
![Photo of Gabriela Weinberg-gitlin, LMHC, MS](https://photos.psychologytoday.com/3c7afc7e-46cd-11ea-a6ad-06142c356176/2/320x400.jpeg)
I center my work with the Hispanic population and conduct sessions in Spanish and English. In my practice, I serve adults, adolescents, children, families and couples for over 20 years. My professional orientation is client-centered and problem solving/solution focused – integrating cognitive and family systems approaches. I offer brief, intermittent and longer term treatments, individual, couples, and family therapy. Referral problems typically include mood disorders, relationship, parenting, family, adolescent behavior and adjustment problems, trauma and abuse issues, anxiety disorders, loss and bereavement and marital issues and post-divorce adjustment.
I center my work with the Hispanic population and conduct sessions in Spanish and English. In my practice, I serve adults, adolescents, children, families and couples for over 20 years. My professional orientation is client-centered and problem solving/solution focused – integrating cognitive and family systems approaches. I offer brief, intermittent and longer term treatments, individual, couples, and family therapy. Referral problems typically include mood disorders, relationship, parenting, family, adolescent behavior and adjustment problems, trauma and abuse issues, anxiety disorders, loss and bereavement and marital issues and post-divorce adjustment.
![Photo of Clark R. Goldstein - Growth Psychology P.C., PhD, Psychologist](https://photos.psychologytoday.com/488293e8-46cd-11ea-a6ad-06142c356176/2/320x400.jpeg)
Clark R. Goldstein, Ph.D., is the founder of Growth Psychology, P.C. He is a former Clinical Assistant Professor of Child and Adolescent Psychiatry at the NYU School of Medicine at the Child Study Center. He specializes in the evaluation and treatment of anxiety and mood disorders in children, teens, and adults. Previously, Dr. Goldstein served as a clinical psychologist at the Child Mind Institute where he worked with children, adults, and their families working to overcome anxiety, depression, and behavioral issues. His responsibilities also included training and supervision of advanced doctoral students and postdoctoral fellows.
Clark R. Goldstein, Ph.D., is the founder of Growth Psychology, P.C. He is a former Clinical Assistant Professor of Child and Adolescent Psychiatry at the NYU School of Medicine at the Child Study Center. He specializes in the evaluation and treatment of anxiety and mood disorders in children, teens, and adults. Previously, Dr. Goldstein served as a clinical psychologist at the Child Mind Institute where he worked with children, adults, and their families working to overcome anxiety, depression, and behavioral issues. His responsibilities also included training and supervision of advanced doctoral students and postdoctoral fellows.
![Photo of Patricia Pitta, PhD, ABPP, Psychologist](https://photos.psychologytoday.com/3b60246f-46cd-11ea-a6ad-06142c356176/2/320x400.jpeg)
I have specific programs for the treatment of anxiety, depression, parenting, eating disorders, marital and couple conflict, child and adolescent behavior issues and parenting elderly parents.
The journey of life is one filled with joy, happiness, sadness, disappointments, loss and renewal. I feel my goal as a psychologist is to enable a child, adolescent, young adult, and adult find the strength to review life's troubling issues and form new perceptions which enables different outlooks on problems. I feel the only problems in life are situations that can not be resolved. Many times the resolutions are not what we thought life would offer us, but that is what we have. Books written by Dr. Pitta: "Solving Modern Family Dilemmas: An Assimilative Therapy Approach" and " Integrative Couples Therapy".
I have specific programs for the treatment of anxiety, depression, parenting, eating disorders, marital and couple conflict, child and adolescent behavior issues and parenting elderly parents.
The journey of life is one filled with joy, happiness, sadness, disappointments, loss and renewal. I feel my goal as a psychologist is to enable a child, adolescent, young adult, and adult find the strength to review life's troubling issues and form new perceptions which enables different outlooks on problems. I feel the only problems in life are situations that can not be resolved. Many times the resolutions are not what we thought life would offer us, but that is what we have. Books written by Dr. Pitta: "Solving Modern Family Dilemmas: An Assimilative Therapy Approach" and " Integrative Couples Therapy".
![Photo of Camilo Ortiz, PhD, MS, BS, Psychologist](https://photos.psychologytoday.com/a33679c0-3bf8-401b-a9b1-8fa9b6bd916a/1/320x400.jpeg)
With all the therapists out there, why see me? 1) I have trained and supervised hundreds of psychologists, so you are seeing an expert 2) I have a Ph.D. in Clinical Psychology, am a tenured psychology professor at Long Island University, with 20 years of clinical experience 3) I am a cognitive-behavioral (CBT) psychologist and the developer of Independence Therapy for child and adolescent anxiety 4) I am a recognized expert, having appeared on MSNBC, Parents magazine, the NY Times, the Washington Post and other media outlets.
With all the therapists out there, why see me? 1) I have trained and supervised hundreds of psychologists, so you are seeing an expert 2) I have a Ph.D. in Clinical Psychology, am a tenured psychology professor at Long Island University, with 20 years of clinical experience 3) I am a cognitive-behavioral (CBT) psychologist and the developer of Independence Therapy for child and adolescent anxiety 4) I am a recognized expert, having appeared on MSNBC, Parents magazine, the NY Times, the Washington Post and other media outlets.
![Photo of Denise Kornrich, LCSW-R, Clinical Social Work/Therapist](https://photos.psychologytoday.com/cac39423-bdbd-4230-a58a-898b4fc9569e/4/320x400.jpeg)
I am intensely trained in DBT and served as an Adolescent DBT Team Leader for Northwell Health for many years.
I have been a licensed psychotherapist for children, adolescents, young adults and parents for more than thirty years. My clinical expertise includes working with clients who are depressed or anxious, feel dissatisfied in their relationships, get stuck in negative thinking, are stressed by life transitions, or are overwhelmed with academic challenges. For parents, I can provide effective strategies to improve your understanding, communication, and connection with your child. My warmth, enthusiasm and compassion allow me to easily establish and maintain a strong rapport with individuals of all ages.
I am intensely trained in DBT and served as an Adolescent DBT Team Leader for Northwell Health for many years.
I have been a licensed psychotherapist for children, adolescents, young adults and parents for more than thirty years. My clinical expertise includes working with clients who are depressed or anxious, feel dissatisfied in their relationships, get stuck in negative thinking, are stressed by life transitions, or are overwhelmed with academic challenges. For parents, I can provide effective strategies to improve your understanding, communication, and connection with your child. My warmth, enthusiasm and compassion allow me to easily establish and maintain a strong rapport with individuals of all ages.
![Photo of Carrie E Diamond-Feldman, PsyD, LMHC, Counselor](https://photos.psychologytoday.com/164bad22-04f5-4c79-8e10-3876667b0094/4/320x400.jpeg)
Carrie E Diamond-Feldman
Counselor, PsyD, LMHC
Verified Verified
5 Endorsed
Port Washington, NY 11050
We’ve been through a lot these past few years, maybe longer. You somehow are keeping it together, but the feeling of thriving is distant. Maybe you are too in your head or distracted to experience life fully. Procrastination is interfering with doing the things you know would help. Perhaps resentment or dissatisfaction has taken over your relationships- Maybe your child is struggling, Or perhaps you are dealing with something more intense; gender questioning or transition; a history of trauma; a significant life change. You've been thinking about finding support, now maybe you're ready. You want to reconnect with resilience and joy
We’ve been through a lot these past few years, maybe longer. You somehow are keeping it together, but the feeling of thriving is distant. Maybe you are too in your head or distracted to experience life fully. Procrastination is interfering with doing the things you know would help. Perhaps resentment or dissatisfaction has taken over your relationships- Maybe your child is struggling, Or perhaps you are dealing with something more intense; gender questioning or transition; a history of trauma; a significant life change. You've been thinking about finding support, now maybe you're ready. You want to reconnect with resilience and joy
![Photo of Danielle Scheinberg, LMSW, Clinical Social Work/Therapist](https://photos.psychologytoday.com/de71bbcb-2e8f-490d-b4e4-fd6db54ec8c2/2/320x400.jpeg)
Danielle Scheinberg
Clinical Social Work/Therapist, LMSW
Verified Verified
Port Washington, NY 11050 (Online Only)
I specialize in helping people struggling with depression, anxiety, grief, interpersonal issues at home, work and school, or those trying to break free of unhelpful patterns. As a former lawyer, I understand the unique demands, stress, and expectations many lawyers, students, executives, and high-level professionals experience, including perfectionism, imposter syndrome, relationship struggles, and difficulty achieving a work-life balance. Together, we can explore how your life experiences impact your current relationships and patterns in order to help you live fully and authentically.
I specialize in helping people struggling with depression, anxiety, grief, interpersonal issues at home, work and school, or those trying to break free of unhelpful patterns. As a former lawyer, I understand the unique demands, stress, and expectations many lawyers, students, executives, and high-level professionals experience, including perfectionism, imposter syndrome, relationship struggles, and difficulty achieving a work-life balance. Together, we can explore how your life experiences impact your current relationships and patterns in order to help you live fully and authentically.
![Photo of Sally Eisenman, PhD, Psychologist](https://photos.psychologytoday.com/38442611-22e3-4d47-b1e8-cca63a38d02d/2/320x400.jpeg)
Sally Eisenman
Psychologist, PhD
Verified Verified
1 Endorsed
Port Washington, NY 11050 (Online Only)
I am a licensed psycologist that has been in practice for over 35 years. My approach is psychodynamic and interpersonal. When helpful I also use cognitive behavioral techniques. I work with adults, seniors, adolescents, couples and families. Issues involving depression, anxiety, marital conflict and parenting are among some of the areas that I frequently deal with. I believe the working relationship that develops between my patients and myself is an extremely important part of the therepeutic experience and outcome of the treatment.
I am a licensed psycologist that has been in practice for over 35 years. My approach is psychodynamic and interpersonal. When helpful I also use cognitive behavioral techniques. I work with adults, seniors, adolescents, couples and families. Issues involving depression, anxiety, marital conflict and parenting are among some of the areas that I frequently deal with. I believe the working relationship that develops between my patients and myself is an extremely important part of the therepeutic experience and outcome of the treatment.
![Photo of Sukriti Gupta - Better Life Associates, PsyD, Pre-Licensed Professional](https://photos.psychologytoday.com/4eb7d602-3a3c-4ba7-90b0-f2c3a26e74f7/1/320x400.jpeg)
Hi, I’m Dr. Sukriti Gupta. I enjoy working with children, adolescents, individuals and couples, offering a relational approach to empower people to play an active role in their healing process by utilizing their strengths and resources to thrive. I approach therapy through an attachment and systemic lens, helping clients gain new insights by exploring the ways that past experiences influence their current lives, relationships and family dynamics. I strongly believe in meeting clients where they are and providing various skills and tools to help them strive toward their personal goals.
Hi, I’m Dr. Sukriti Gupta. I enjoy working with children, adolescents, individuals and couples, offering a relational approach to empower people to play an active role in their healing process by utilizing their strengths and resources to thrive. I approach therapy through an attachment and systemic lens, helping clients gain new insights by exploring the ways that past experiences influence their current lives, relationships and family dynamics. I strongly believe in meeting clients where they are and providing various skills and tools to help them strive toward their personal goals.
15 Second Videos
Marlene L Levy
Camilo Ortiz
Carrie E Diamond-Feldman
Dan L Epstein
June Doyle
Herb Bardavid
Karen Wachtel
Jacqueline Cahalan
![Photo of Haley Rottenberg, PsyD , Psychologist](https://photos.psychologytoday.com/8bbf7761-9c54-4ec8-8e84-aaee1bbc89e9/1/320x400.jpeg)
Dr. Rottenberg is a clinical psychologist, licensed in New York State. Dr. Rottenberg specializes in evidence based treatments for children, adolescents, and adults. She uses Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT) to help you learn skills to effectively manage thoughts, emotions, and urges. Dr. Rottenberg's approach of acceptance and change will help you to understand and validate your current experience while moving toward your life worth living.
Dr. Rottenberg is a clinical psychologist, licensed in New York State. Dr. Rottenberg specializes in evidence based treatments for children, adolescents, and adults. She uses Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT) to help you learn skills to effectively manage thoughts, emotions, and urges. Dr. Rottenberg's approach of acceptance and change will help you to understand and validate your current experience while moving toward your life worth living.
![Photo of Ev Kotowska - Better Life Associates LLC, PsyD, Limited Licensed Psychologist](https://photos.psychologytoday.com/0ddf3731-974d-4ab0-ba60-bbb3f369bfd4/2/320x400.jpeg)
Better Life Associates LLC
Limited Licensed Psychologist, PsyD
Verified Verified
Port Washington, NY 11050
Hi I’m Dr. Ev Kotowska. My passion as a clinician is to orient you towards a healing path that provides you with a deeper sense of purpose and meaning. I am patient-centered and integrate contemporary psychotherapy with eastern meditative and spiritual traditions. My training has covered the lifespan-from infants to elderly adults in multiple settings treating a wide range of mental health and behavioral difficulties that interfere with daily living. I am committed to creating a safe and warm environment utilizing evidence-based techniques and research to inform my practice and to help clients move toward their desired outcome.
Hi I’m Dr. Ev Kotowska. My passion as a clinician is to orient you towards a healing path that provides you with a deeper sense of purpose and meaning. I am patient-centered and integrate contemporary psychotherapy with eastern meditative and spiritual traditions. My training has covered the lifespan-from infants to elderly adults in multiple settings treating a wide range of mental health and behavioral difficulties that interfere with daily living. I am committed to creating a safe and warm environment utilizing evidence-based techniques and research to inform my practice and to help clients move toward their desired outcome.
![Photo of Alexis J. S. Sturnick, LCSW, Clinical Social Work/Therapist](https://photos.psychologytoday.com/0dcf7482-dd29-4911-bb91-9f16783dba2a/2/320x400.jpeg)
Alexis J. S. Sturnick
Clinical Social Work/Therapist, LCSW
Verified Verified
4 Endorsed
Port Washington, NY 11050 (Online Only)
Each individual's journey is filled with unique challenges and experiences. We all deserve a supportive space to navigate and overcome those obstacles. By working together in a cohesive and collaborative manner, we can help you become your best, most authentic self. Let us be part of your journey to healing and personal growth.
Each individual's journey is filled with unique challenges and experiences. We all deserve a supportive space to navigate and overcome those obstacles. By working together in a cohesive and collaborative manner, we can help you become your best, most authentic self. Let us be part of your journey to healing and personal growth.
![Photo of Lynn Pinkham, PhD, Psychologist](https://photos.psychologytoday.com/4521201c-46cd-11ea-a6ad-06142c356176/2/320x400.jpeg)
I am an experienced clinical psychologist (over 25 years of experience) who tries to understand a client's experience from the inside out. I have worked with people from diverse backgrounds and with a broad range of concerns. My sessions are interactive and lively since I am committed to providing a supportive, collaborative and empathic space.
I am an experienced clinical psychologist (over 25 years of experience) who tries to understand a client's experience from the inside out. I have worked with people from diverse backgrounds and with a broad range of concerns. My sessions are interactive and lively since I am committed to providing a supportive, collaborative and empathic space.
![Photo of Michelle Wallace, LCSW, Clinical Social Work/Therapist](https://photos.psychologytoday.com/3ee25356-46cd-11ea-a6ad-06142c356176/2/320x400.jpeg)
Michelle Wallace
Clinical Social Work/Therapist, LCSW
Verified Verified
5 Endorsed
Port Washington, NY 11050
As a warm, interactive psychotherapist, I will help you gain insight and understanding in order to alleviate symptoms, enhance relationships, and manage stressors. I provide a supportive, nonjudgmental environment where you can safely express feelings and concerns, while working towards therapeutic goals. Together we can explore behavioral/relational patterns, and discover effective coping skills that best fit your needs. For over a decade I have helped adults, young adults, and teens, with anxiety, depression, relationship difficulties, trauma, insecurities, postpartum, career change and adjusting to life transitions.
As a warm, interactive psychotherapist, I will help you gain insight and understanding in order to alleviate symptoms, enhance relationships, and manage stressors. I provide a supportive, nonjudgmental environment where you can safely express feelings and concerns, while working towards therapeutic goals. Together we can explore behavioral/relational patterns, and discover effective coping skills that best fit your needs. For over a decade I have helped adults, young adults, and teens, with anxiety, depression, relationship difficulties, trauma, insecurities, postpartum, career change and adjusting to life transitions.
![Photo of Gloria Marmor, PhD, Psychologist](https://photos.psychologytoday.com/3db73deb-46cd-11ea-a6ad-06142c356176/3/320x400.jpeg)
Welcome. My goals as therapist and psychological counselor are to provide support and help for people experiencing negative feelings, self-defeating behavior, social problems, work problems or other personal difficulties.
Welcome. My goals as therapist and psychological counselor are to provide support and help for people experiencing negative feelings, self-defeating behavior, social problems, work problems or other personal difficulties.
![Photo of Loren Lapenna Goold, L, C, S, W, Clinical Social Work/Therapist](https://photos.psychologytoday.com/ee025912-0703-49fe-8b9e-afd1748d0e0c/1/320x400.jpeg)
Loren Lapenna Goold
Clinical Social Work/Therapist, L, C, S, W
Verified Verified
1 Endorsed
Port Washington, NY 11050 (Online Only)
I am Licensed Clinical Social Worker in New York, specializing in children, youth and families. My passion has always been to help children and adolescents find their strengths, learn to become mindful of their emotions and communicate their needs so they can be their best selves. Everyone should have a safe and healing place to work through life's difficulties. My goal is to help children reach their fullest potential and help their families live a more harmonious and happier life together.
I am Licensed Clinical Social Worker in New York, specializing in children, youth and families. My passion has always been to help children and adolescents find their strengths, learn to become mindful of their emotions and communicate their needs so they can be their best selves. Everyone should have a safe and healing place to work through life's difficulties. My goal is to help children reach their fullest potential and help their families live a more harmonious and happier life together.
![Photo of Evelyn Kuntz, LCSW-R, Clinical Social Work/Therapist](https://photos.psychologytoday.com/9f1a6fe5-7a4f-4474-a2b9-fbbfea5de94e/2/320x400.jpeg)
Evelyn Kuntz
Clinical Social Work/Therapist, LCSW-R
Verified Verified
Port Washington, NY 11050 (Online Only)
I am an experienced licensed clinical social worker and psychotherapist. Sound mental health is your right and achievable. I will work with you to understand how thoughts and behaviors can block self-awareness that can cause unhappiness. I can help with issues such as anxiety, depression, self-esteem and relationships. The work is conducted in a comfortable, caring and private setting. I will work with you to achieve your goals, so that you leave with a lighter step – with a sense of confidence and purpose, knowing that you can confront life’s issues and problems because you will have the tools and know how to use them.
I am an experienced licensed clinical social worker and psychotherapist. Sound mental health is your right and achievable. I will work with you to understand how thoughts and behaviors can block self-awareness that can cause unhappiness. I can help with issues such as anxiety, depression, self-esteem and relationships. The work is conducted in a comfortable, caring and private setting. I will work with you to achieve your goals, so that you leave with a lighter step – with a sense of confidence and purpose, knowing that you can confront life’s issues and problems because you will have the tools and know how to use them.
![Photo of Ellen Satloff, LCSW, Clinical Social Work/Therapist](https://photos.psychologytoday.com/3bf4467f-46cd-11ea-a6ad-06142c356176/2/320x400.jpeg)
Are you feeling disappointed in your life...frustrated with your marriage, parenting, friendships or any other important relationships? Are you overwhelmed and overstressed..consumed with worry, anxiety, sadness, depression or fear? So often peoples' lives are hampered by negative habitual thoughts and feelings that interfere with their sense of well being and lead to the feeling that something is wrong with "me", with"you", with my life.
I work with people in supportive, empathic, positive and interactive therapeutic relationships... individuals , couples, families and groups...children, adolescents and adults. I treat families
Are you feeling disappointed in your life...frustrated with your marriage, parenting, friendships or any other important relationships? Are you overwhelmed and overstressed..consumed with worry, anxiety, sadness, depression or fear? So often peoples' lives are hampered by negative habitual thoughts and feelings that interfere with their sense of well being and lead to the feeling that something is wrong with "me", with"you", with my life.
I work with people in supportive, empathic, positive and interactive therapeutic relationships... individuals , couples, families and groups...children, adolescents and adults. I treat families
See more therapy options for Port Washington
Nearby Teen Therapists Searches for Port Washington
- Albertson
- Glen Cove
- Great Neck
- Great Neck Plaza
- Greenvale
- Lake Success
- Manhasset
- Muttontown
- Old Brookville
- Roslyn
- Roslyn Heights
- Sea Cliff
Teen Therapists
What does therapy for teenagers look like?
When a therapist works with a teenager, the pair will talk about what the teen is struggling with and explore solutions, which may involve interpersonal skills, coping strategies, medication, or lifestyle changes related to sleep, diet, and exercise. Different therapists employ different modalities, but most involve a combination of conversation and skill building.
How long does therapy for teenagers generally take to work?
There’s variability in teenagers’ experiences and challenges; some may begin to improve from therapy within a few weeks while others may take several months or longer. Teens can discuss their progress with their therapist periodically to assess how they’re improving and any changes to the treatment plan that could potentially accelerate that progress.
How do you encourage a teenager to go to therapy?
It’s helpful to express your concern and love while framing therapy as an opportunity to explore a tool that could help improve their life; just like they practice baseball or dance, now they can practice their emotional skills. Give your teen control over the process where you can—maybe by weighing in on choice of therapist and signaling that therapy involves confidentiality, so a parent need not know all that is discussed in sessions.
How do you prepare teens for therapy?
You can prepare your teenager for therapy by describing what the process will look like and setting expectations for timeline, if requested. You can explain that the first session may begin with an assessment phase, that they can describe their experiences but that the therapist will ask questions too, and that it may take time to feel comfortable opening up. Ask how they’re feeling about the process and answer any questions calmly and supportively.