Therapists for Teens in Iron Station, NC

Photo of Isis Reddick-Umoja, LCMHCS, Licensed Professional Counselor
Isis Reddick-Umoja
Licensed Professional Counselor, LCMHCS
Verified Verified
Iron Station, NC 28080
Isis has over 25 years of counseling experience. She is trained in Eye Movement Desensitization Reprocessing (EMDR) therapy which is a specialized therapy used to treat childhood, adolescent and adult trauma. She is also trained in Dialectical Behavioral Therapy (DBT) which is a comprehensive cognitive behavioral therapy used to help people with emotional dysregulation. Isis is passionate about serving a diverse population of clients, including the LGBTQ+ community and underserved populations.
Isis has over 25 years of counseling experience. She is trained in Eye Movement Desensitization Reprocessing (EMDR) therapy which is a specialized therapy used to treat childhood, adolescent and adult trauma. She is also trained in Dialectical Behavioral Therapy (DBT) which is a comprehensive cognitive behavioral therapy used to help people with emotional dysregulation. Isis is passionate about serving a diverse population of clients, including the LGBTQ+ community and underserved populations.
(704) 480-3819 View (704) 480-3819
Photo of Melissa Switek, MA, NCC, LCMHC
Melissa Switek
Licensed Clinical Mental Health Counselor, MA, NCC, LCMHC
Verified Verified
3 Endorsed
Iron Station, NC 28080
With additional training and a certificate in equine assisted growth and learning (EAGALA), I have experience in working with children, teens and parents who are experiencing difficulties with life challenges by utilizing this experiential therapy model with horses.
It takes a village to raise children and I am honored to be a resource for families during their journey. Whether your child is experiencing difficulties managing his or her emotions, has problems with impulsivity, is processing a traumatic event, or is lacking self esteem, there are strategies that can help. I utilize a person centered approach to counseling, meaning I strive to meet my clients where they are and encourage them to build on their natural abilities. I incorporate experiential techniques and cognitive behavioral skills into sessions to help my clients feel empowered to utilize these skills in their day to day life.
With additional training and a certificate in equine assisted growth and learning (EAGALA), I have experience in working with children, teens and parents who are experiencing difficulties with life challenges by utilizing this experiential therapy model with horses.
It takes a village to raise children and I am honored to be a resource for families during their journey. Whether your child is experiencing difficulties managing his or her emotions, has problems with impulsivity, is processing a traumatic event, or is lacking self esteem, there are strategies that can help. I utilize a person centered approach to counseling, meaning I strive to meet my clients where they are and encourage them to build on their natural abilities. I incorporate experiential techniques and cognitive behavioral skills into sessions to help my clients feel empowered to utilize these skills in their day to day life.
(704) 307-4124 View (704) 307-4124
Photo of Rebecca Wright, MSW, Clinical Social Work/Therapist
Rebecca Wright
Clinical Social Work/Therapist, MSW
Verified Verified
Iron Station, NC 28080
Rebecca Wright is a Licensed Clinical Social Worker Associate. Rebecca earned her Bachelor's in Social Work (BSW) and her Master of Social Worker Degree (MSW) from the University of North Carolina at Charlotte. Rebecca works with children, adolescents, and adults of all ages providing a safe, non-judgmental environment for her clients to express themselves. Rebecca works with clients experiencing depression, anxiety, school issues, LGBTQA+ acceptance, issues facing children in foster care, foster parent concerns and other issues. Rebecca uses Cognitive Behavioral Therapy (CBT) focusing on the client and therapeutic relationship.
Rebecca Wright is a Licensed Clinical Social Worker Associate. Rebecca earned her Bachelor's in Social Work (BSW) and her Master of Social Worker Degree (MSW) from the University of North Carolina at Charlotte. Rebecca works with children, adolescents, and adults of all ages providing a safe, non-judgmental environment for her clients to express themselves. Rebecca works with clients experiencing depression, anxiety, school issues, LGBTQA+ acceptance, issues facing children in foster care, foster parent concerns and other issues. Rebecca uses Cognitive Behavioral Therapy (CBT) focusing on the client and therapeutic relationship.
(704) 459-4813 View (704) 459-4813
Photo of Katherine Dickerson, LCMHC, CCS, MS, Counselor
Katherine Dickerson
Counselor, LCMHC, CCS, MS
Verified Verified
Iron Station, NC 28080
Katherine Dickerson is a LCMHCS, LCAS, CCS, who has been practicing since 2007. She graduated from University of Nevada, Las Vegas with a MS in Counselor Education with a focus on Addiction. Katherine uses a direct approach with Cognitive Behavioral Therapy and Solution Focused therapy being her primary treatment methods. Her main areas of focus include anxiety, depression, women's issues, ADHD, and addiction. In her spare time, Katherine enjoys spending time with her family, reading, and exploring the outdoors.
Katherine Dickerson is a LCMHCS, LCAS, CCS, who has been practicing since 2007. She graduated from University of Nevada, Las Vegas with a MS in Counselor Education with a focus on Addiction. Katherine uses a direct approach with Cognitive Behavioral Therapy and Solution Focused therapy being her primary treatment methods. Her main areas of focus include anxiety, depression, women's issues, ADHD, and addiction. In her spare time, Katherine enjoys spending time with her family, reading, and exploring the outdoors.
(704) 734-9157 View (704) 734-9157
Photo of Quentin Powell, LCSWA, LCASA, Clinical Social Work/Therapist
Quentin Powell
Clinical Social Work/Therapist, LCSWA, LCASA
Verified Verified
Iron Station, NC 28080
Quentin Powell is a Licensed Clinical Social Worker Associate and Licensed Clinical Addictions Specialist Associate in North Carolina. He has a Bachelors in Social Work Degree from Mars Hill University and a Masters in Social Work Degree from Johnson C Smith University. He has over 10 years of experience in the field that varies from inpatient psychiatric units, community based mental health and outpatient treatment. He has worked with children and adolescents, but primarily works with adults to help them solve and cope with problems in their everyday lives.
Quentin Powell is a Licensed Clinical Social Worker Associate and Licensed Clinical Addictions Specialist Associate in North Carolina. He has a Bachelors in Social Work Degree from Mars Hill University and a Masters in Social Work Degree from Johnson C Smith University. He has over 10 years of experience in the field that varies from inpatient psychiatric units, community based mental health and outpatient treatment. He has worked with children and adolescents, but primarily works with adults to help them solve and cope with problems in their everyday lives.
(704) 389-9889 View (704) 389-9889
Photo of Colleen Collins, LCMHC
Colleen Collins
Licensed Clinical Mental Health Counselor, LCMHC
Verified Verified
1 Endorsed
Iron Station, NC 28080
Colleen Collins is a Licensed Clinical Mental Health Counselor in North Carolina who has been practicing since 2017. She graduated from Liberty University, first earning a Bachelor of Science degree in Psychology, followed by earning her Master's degree in Professional Counseling. Colleen uses person-centered therapy offering unconditional positive regard, empathy, and genuineness as she helps her clients navigate their unique issues and struggles. Because of her many personal experiences, Colleen can relate to most situations and offer techniques and solutions which have helped her as well as others.
Colleen Collins is a Licensed Clinical Mental Health Counselor in North Carolina who has been practicing since 2017. She graduated from Liberty University, first earning a Bachelor of Science degree in Psychology, followed by earning her Master's degree in Professional Counseling. Colleen uses person-centered therapy offering unconditional positive regard, empathy, and genuineness as she helps her clients navigate their unique issues and struggles. Because of her many personal experiences, Colleen can relate to most situations and offer techniques and solutions which have helped her as well as others.
(704) 389-5813 View (704) 389-5813
Photo of Julia Walker, LCSWA, Clinical Social Work/Therapist
Julia Walker
Clinical Social Work/Therapist, LCSWA
Verified Verified
Iron Station, NC 28080
Calli Walker is a Licensed Clinical Social Worker Associate. She received her Master's in Social Work from the University of North Carolina at Charlotte after completing her Bachelor's in Social Work at the University of North Carolina at Wilmington. Calli is dedicated to serving adolescents, teens, and adults battling mental health issues such as depression, anxiety, and trauma. She focuses on empowering and promoting self-worth in the individuals in which she works with. Calli utilizes Cognitive-Behavioral and mindfulness approaches in promoting a positive, healthy lifestyle for her clients.
Calli Walker is a Licensed Clinical Social Worker Associate. She received her Master's in Social Work from the University of North Carolina at Charlotte after completing her Bachelor's in Social Work at the University of North Carolina at Wilmington. Calli is dedicated to serving adolescents, teens, and adults battling mental health issues such as depression, anxiety, and trauma. She focuses on empowering and promoting self-worth in the individuals in which she works with. Calli utilizes Cognitive-Behavioral and mindfulness approaches in promoting a positive, healthy lifestyle for her clients.
(704) 981-6604 View (704) 981-6604
Photo of Shonya Anderson, MSW,  LCSWA
Shonya Anderson
LCSW Associate , MSW, LCSWA
Verified Verified
Iron Station, NC 28080
Shonya Anderson is a Licensed Clinical Social Worker Associate in North Carolina who has been practicing since 2024. She has a Masters in Social Work (MSW) degree from Norfolk State University. Shonya’s passion lies in empowering youth 617 and their caregivers to navigate the complexities of their lives with resilience and purpose with the ultimate goal of assisting you to overcome adversity and thrive. She strives to create a safe and affirming space where you can explore your experiences, emotions, and identities without judgment. It is important to create a space where you feel seen, heard, understood, and valued.
Shonya Anderson is a Licensed Clinical Social Worker Associate in North Carolina who has been practicing since 2024. She has a Masters in Social Work (MSW) degree from Norfolk State University. Shonya’s passion lies in empowering youth 617 and their caregivers to navigate the complexities of their lives with resilience and purpose with the ultimate goal of assisting you to overcome adversity and thrive. She strives to create a safe and affirming space where you can explore your experiences, emotions, and identities without judgment. It is important to create a space where you feel seen, heard, understood, and valued.
(980) 944-8822 View (980) 944-8822
Photo of Brooke Lachance, MA, LCMHCA, NCC
Brooke Lachance
Licensed Clinical Mental Health Counselor, MA, LCMHCA, NCC
Verified Verified
Iron Station, NC 28080
Brooke LaChance is a Licensed Clinical Mental Health Counselor (LN13995) with 5 years of experience providing outpatient counseling. The purpose of out-patient counseling is to identify and work on any issues that might be limiting your ability to work, learn, and participate fully in your life and community. Brooke works with adolescents, adults, and couples. During sessions, you will have the opportunity to use techniques from the Cognitive Behavioral, Narrative, Gottman, and Person-Centered Therapy Models.
Brooke LaChance is a Licensed Clinical Mental Health Counselor (LN13995) with 5 years of experience providing outpatient counseling. The purpose of out-patient counseling is to identify and work on any issues that might be limiting your ability to work, learn, and participate fully in your life and community. Brooke works with adolescents, adults, and couples. During sessions, you will have the opportunity to use techniques from the Cognitive Behavioral, Narrative, Gottman, and Person-Centered Therapy Models.
(704) 459-2266 View (704) 459-2266
Photo of Kellie Shuford, LCSW, Clinical Social Work/Therapist
Kellie Shuford
Clinical Social Work/Therapist, LCSW
Verified Verified
Iron Station, NC 28080
Kellie Shuford is a Licensed Clinical Social Worker in North Carolina who has been practicing since 2018. In her practice, Kellie holds an authentic space for clients to express themselves in whatever manor feels comfortable for them that day. She is also able to work with clients to hold them accountable to help them to achieve what they identify as their therapeutic goal through open and honest communication. It is important to Kellie to develop a genuine relationship with anyone that walks through her door. Outside of work, throughout the week or on the weekends you can find Kellie adventuring with her doodle, Lue.
Kellie Shuford is a Licensed Clinical Social Worker in North Carolina who has been practicing since 2018. In her practice, Kellie holds an authentic space for clients to express themselves in whatever manor feels comfortable for them that day. She is also able to work with clients to hold them accountable to help them to achieve what they identify as their therapeutic goal through open and honest communication. It is important to Kellie to develop a genuine relationship with anyone that walks through her door. Outside of work, throughout the week or on the weekends you can find Kellie adventuring with her doodle, Lue.
(704) 761-8690 View (704) 761-8690
Photo of Tia Glaspie, LCSW, Clinical Social Work/Therapist
Tia Glaspie
Clinical Social Work/Therapist, LCSW
Verified Verified
Iron Station, NC 28080
Tia Glaspie is a Licensed Clinical Social Worker in North Carolina who has been practicing since 2020. She received her BA from the University of North Carolina at Chapel Hill and her Master of Social Work from Johnson C. Smith University. Tia believes in meeting clients where they are and providing a safe space for clients to feel accepted and work on an array of behavioral and mental health challenges. She uses techniques from various modalities including Cognitive Behavioral Therapy, Trauma-Focused Therapy, Motivational Interviewing, and Solution-Focused Therapy.
Tia Glaspie is a Licensed Clinical Social Worker in North Carolina who has been practicing since 2020. She received her BA from the University of North Carolina at Chapel Hill and her Master of Social Work from Johnson C. Smith University. Tia believes in meeting clients where they are and providing a safe space for clients to feel accepted and work on an array of behavioral and mental health challenges. She uses techniques from various modalities including Cognitive Behavioral Therapy, Trauma-Focused Therapy, Motivational Interviewing, and Solution-Focused Therapy.
(704) 750-8293 View (704) 750-8293
Photo of Nicole Hairston, LMCHCA, Counselor
Nicole Hairston
Counselor, LMCHCA
Verified Verified
Iron Station, NC 28080
(704) 879-3827 View (704) 879-3827

More Therapists Nearby

Photo of Hannah Clements, MA, LCMHCA, Counselor
Hannah Clements
Counselor, MA, LCMHCA
Verified Verified
1 Endorsed
Denver, NC 28037
I would love to connect with you or your child/ teen.
Are you a parent seeking support for your child/ teen or a woman looking for support through the ups and downs of life? As a LCMHCA and a Licensed School Counselor, I specialize in working with children, teens and women. I believe all clients have stories that deserve to be heard and the potential to overcome challenges and grow as a person. My clients are met with a safe, welcoming and supportive attitude. It is my purpose as a counselor to help my clients identify and meet their personal goals in order to better themselves and to rediscover both joy and hope.
I would love to connect with you or your child/ teen.
Are you a parent seeking support for your child/ teen or a woman looking for support through the ups and downs of life? As a LCMHCA and a Licensed School Counselor, I specialize in working with children, teens and women. I believe all clients have stories that deserve to be heard and the potential to overcome challenges and grow as a person. My clients are met with a safe, welcoming and supportive attitude. It is my purpose as a counselor to help my clients identify and meet their personal goals in order to better themselves and to rediscover both joy and hope.
(704) 272-2237 View (704) 272-2237
Photo of Dr. Steve R Benson, DEd Min, MAC, MDiv, LCMHC-S, LCAS, Licensed Professional Counselor
Dr. Steve R Benson
Licensed Professional Counselor, DEd Min, MAC, MDiv, LCMHC-S, LCAS
Verified Verified
Lincolnton, NC 28092
I walk with people struggling in marriages, loss, grief, depression, boundary issues, adolescent, behavioral issues, adjustment and transition, addictions, and anxiety.
Everyone has a story. . . of joy and sorrow, love and sadness, wounds and healing. Everyone's story is sacred and waiting to be discovered. But often we struggle to read our story because of depression, anxiety, past pains, or relational difficulties. My vision is to enable people to experience God's powerful grace in order to live in true freedom, transformation and discovery. I provide a pathway for people struggling on the journey to find hope for their broken hearts, healing for their wounds, and a hiding place to wrestle with the grace of God.
I walk with people struggling in marriages, loss, grief, depression, boundary issues, adolescent, behavioral issues, adjustment and transition, addictions, and anxiety.
Everyone has a story. . . of joy and sorrow, love and sadness, wounds and healing. Everyone's story is sacred and waiting to be discovered. But often we struggle to read our story because of depression, anxiety, past pains, or relational difficulties. My vision is to enable people to experience God's powerful grace in order to live in true freedom, transformation and discovery. I provide a pathway for people struggling on the journey to find hope for their broken hearts, healing for their wounds, and a hiding place to wrestle with the grace of God.
(704) 550-4792 View (704) 550-4792
Photo of Amy Mann Coone, MA, LMFT, Marriage & Family Therapist
Amy Mann Coone
Marriage & Family Therapist, MA, LMFT
Verified Verified
1 Endorsed
Lincolnton, NC 28092
Her experience includes working with all dynamics of families including nuclear families, divorce, remarriage and blended families, parenting, sibling issues, developmental stages within families and individuals, child and teen challenges, along with aging and illness challenges.
Amy brings a patient and calming spirit to therapy, along with her good spirited humor, creating a safe environment for her clients to address their needs. "Therapy can be hard work. It is important to feel accepted in the therapy space and have faith that your therapist "gets you" and is ready to bear witness to whatever need you bring to each session. I am truly grateful to get to witness this with my client and join them in their growth process." Amy enjoys working with individuals, couples, children and adolescents.
Her experience includes working with all dynamics of families including nuclear families, divorce, remarriage and blended families, parenting, sibling issues, developmental stages within families and individuals, child and teen challenges, along with aging and illness challenges.
Amy brings a patient and calming spirit to therapy, along with her good spirited humor, creating a safe environment for her clients to address their needs. "Therapy can be hard work. It is important to feel accepted in the therapy space and have faith that your therapist "gets you" and is ready to bear witness to whatever need you bring to each session. I am truly grateful to get to witness this with my client and join them in their growth process." Amy enjoys working with individuals, couples, children and adolescents.
(828) 415-5146 View (828) 415-5146
Photo of Kathy Pendlay - Thriveworks Counseling & Psychiatry Cornelius, Counselor
Thriveworks Counseling & Psychiatry Cornelius
Counselor
Verified Verified
Alexis, NC 28006
We offer individual counseling, psychiatry/medication management (virtual only), family counseling, couples therapy/marriage counseling, and child & teen therapy.
At Thriveworks, we're dedicated to providing top-tier mental health services that are easily accessible to everyone. With over 340 locations nationwide and flexible online therapy options, our professional therapists are equipped to assist you through any stress, life transitions, or ongoing mental health concerns. We prioritize your convenience and needs by offering flexible scheduling, including evening and weekend appointments, ensuring that you can start your therapy journey as early as this week. Plus, we accept most major insurance plans, making your path to mental health support smoother and more affordable.
We offer individual counseling, psychiatry/medication management (virtual only), family counseling, couples therapy/marriage counseling, and child & teen therapy.
At Thriveworks, we're dedicated to providing top-tier mental health services that are easily accessible to everyone. With over 340 locations nationwide and flexible online therapy options, our professional therapists are equipped to assist you through any stress, life transitions, or ongoing mental health concerns. We prioritize your convenience and needs by offering flexible scheduling, including evening and weekend appointments, ensuring that you can start your therapy journey as early as this week. Plus, we accept most major insurance plans, making your path to mental health support smoother and more affordable.
(980) 983-6224 View (980) 983-6224
Photo of Felicia Nicole Reid - All Seasons Counseling Mediation Family Consulting, MA, LPC, LPCS-C, LCMHC, Mediatr, Licensed Professional Counselor
All Seasons Counseling Mediation Family Consulting
Licensed Professional Counselor, MA, LPC, LPCS-C, LCMHC, Mediatr
Verified Verified
1 Endorsed
Denver, NC 28037
ACCEPTING NEW CLIENTS! In office & virtual visits now offered! Family court mediation services (divorce, alimony, child support, custody, parenting agreements) probate court services are offered in SC. If your marriage, relationship, or overall life needs to be revitalized, we're here to help. Specialties- psychological evaluations, CALOCUS, family/marriage counseling, pre-marital counseling, individual counseling, ADHD diagnosis, relationship issues, workplace issues, life adjustment issues, court mandated therapy, expert witness services, & supervised visitation/exchanges. We accept most insurances & self-pay clients.
ACCEPTING NEW CLIENTS! In office & virtual visits now offered! Family court mediation services (divorce, alimony, child support, custody, parenting agreements) probate court services are offered in SC. If your marriage, relationship, or overall life needs to be revitalized, we're here to help. Specialties- psychological evaluations, CALOCUS, family/marriage counseling, pre-marital counseling, individual counseling, ADHD diagnosis, relationship issues, workplace issues, life adjustment issues, court mandated therapy, expert witness services, & supervised visitation/exchanges. We accept most insurances & self-pay clients.
(704) 327-3136 View (704) 327-3136
Photo of Bobby Fisher, LCMHCS, Licensed Professional Counselor
Bobby Fisher
Licensed Professional Counselor, LCMHCS
Verified Verified
1 Endorsed
Lincolnton, NC 28092
Are you feeling lost? Struggling to make changes in your life? Do you need encouragement and help? In 2014 I began Solid Foundations Counseling Center to bring hope and change to the lives of individuals, families and communities. I believe in treating people with dignity and respect regardless of background or struggle. You matter. I provide individual, couple, family and group counseling to children and adults. Areas I specialize in include mood disorders, ADHD, parenting skills, defiant behaviors, domestic violence, trauma, physical and sexual abuse and relationships.
Are you feeling lost? Struggling to make changes in your life? Do you need encouragement and help? In 2014 I began Solid Foundations Counseling Center to bring hope and change to the lives of individuals, families and communities. I believe in treating people with dignity and respect regardless of background or struggle. You matter. I provide individual, couple, family and group counseling to children and adults. Areas I specialize in include mood disorders, ADHD, parenting skills, defiant behaviors, domestic violence, trauma, physical and sexual abuse and relationships.
(704) 476-9692 View (704) 476-9692
Photo of Dawn C. Copeland, MSW, LCSWA, Clinical Social Work/Therapist
Dawn C. Copeland
Clinical Social Work/Therapist, MSW, LCSWA
Verified Verified
Denver, NC 28037
I support women and teens by providing space for exploration in a non judgmental space and encourage finding coping skills to help you live your best life.
Immediate availability for new clients! Do you feel like you're not living up to your potential? Is finding the strength to get through today a daily occurrence? Is previous trauma weighing heavily on your heart, mind, and soul? Are your current relationships toxic or unsatisfying? My goal as your therapist is to normalize the common experiences we share as humans: pain, suffering, the desire to know our true selves, and connect with others. Unhealed trauma, anxiety, and depression can leave us feeling blah with life.
I support women and teens by providing space for exploration in a non judgmental space and encourage finding coping skills to help you live your best life.
Immediate availability for new clients! Do you feel like you're not living up to your potential? Is finding the strength to get through today a daily occurrence? Is previous trauma weighing heavily on your heart, mind, and soul? Are your current relationships toxic or unsatisfying? My goal as your therapist is to normalize the common experiences we share as humans: pain, suffering, the desire to know our true selves, and connect with others. Unhealed trauma, anxiety, and depression can leave us feeling blah with life.
(704) 486-2872 View (704) 486-2872
Photo of Buffie Eller, MA, LCMHC, Counselor
Buffie Eller
Counselor, MA, LCMHC
Verified Verified
Denver, NC 28037
In addressing client issues, I consider the whole person: body, mind, and spirit. My desire is to work form the inside-out by focusing on the underlying beliefs and emotions that keep a person form healthy relationships with God, self, and others. My goal is to encourage therapeutic change as as I offer God's message of grace and truth.
In addressing client issues, I consider the whole person: body, mind, and spirit. My desire is to work form the inside-out by focusing on the underlying beliefs and emotions that keep a person form healthy relationships with God, self, and others. My goal is to encourage therapeutic change as as I offer God's message of grace and truth.
(980) 485-5540 View (980) 485-5540

See more therapy options for Iron Station

Teen Therapists

What does therapy for teenagers look like?

When a therapist works with a teenager, the pair will talk about what the teen is struggling with and explore solutions, which may involve interpersonal skills, coping strategies, medication, or lifestyle changes related to sleep, diet, and exercise. Different therapists employ different modalities, but most involve a combination of conversation and skill building.

How long does therapy for teenagers generally take to work?

There’s variability in teenagers’ experiences and challenges; some may begin to improve from therapy within a few weeks while others may take several months or longer. Teens can discuss their progress with their therapist periodically to assess how they’re improving and any changes to the treatment plan that could potentially accelerate that progress.

How do you encourage a teenager to go to therapy?

It’s helpful to express your concern and love while framing therapy as an opportunity to explore a tool that could help improve their life; just like they practice baseball or dance, now they can practice their emotional skills. Give your teen control over the process where you can—maybe by weighing in on choice of therapist and signaling that therapy involves confidentiality, so a parent need not know all that is discussed in sessions.

How do you prepare teens for therapy?

You can prepare your teenager for therapy by describing what the process will look like and setting expectations for timeline, if requested. You can explain that the first session may begin with an assessment phase, that they can describe their experiences but that the therapist will ask questions too, and that it may take time to feel comfortable opening up. Ask how they’re feeling about the process and answer any questions calmly and supportively.