Empathy

The Secret to Empathic Listening

Empathic listening is very different from talking.

Posted September 11, 2024 | Reviewed by Davia Sills

Key points

Empathic listening is a way to help heal others.
Empathic listening is very different from talking or even active listening.
By following the keys of empathic listening, both parties can share positive energy with each other.

Empathic listening is a way to help heal others through the quality of your presence and attention. You consciously give your time, focus, and compassion to someone who needs to be heard. You slow down to be fully in the moment without distractions. No checking messages, being on the internet, watching television, scanning the room, or taking calls.

You are quiet. You are attuning. You are present.

As a psychiatrist, I’m a trained listener. When patients consult me, I’m able to listen to them on a deeper level by utilizing my intellect, intuition, and empathic abilities. This is very gratifying to me as it gives me the opportunity to understand what they are experiencing on a deeper level. To empower my empath patients, I teach them to listen to their inner voice and set boundaries with difficult people so their empathy can be a source of strength, love, and vitality rather than “dis-ease.”

Empathic listening is very different from talking. It is a quiet, non-verbal exercise in cultivating presence and showing undivided attention. This is also known as “passive listening,” which is different from “active listening,” where you ask questions and discuss what the person shares.

Six Keys to Empathic Listening

Here is an overview of the main points to practice empathic listening. You can learn additional techniques in my book The Genius of Empathy.

1. Stay Neutral. Bear Witness.

As a listener, you bear witness to another’s distress. You are caring while offering a few supportive smiles, nods, or words.

2. Cultivate Acceptance.

Try to be tolerant of ideas that may be different from your own, that you haven’t been exposed to before, or reasoning that makes you uncomfortable.

3. Set a Time, Place, and Time Limit.

Keep in mind that you don’t have to listen to everyone in need, as many caring people tend to do. Choose who you listen to and for how long.

4. Stick to One Topic.

Agreeing on a topic keeps you focused. If a sharer tries to cover a list of problems, it can be unproductive and overwhelming for both of you.

5. Listen to Your Intuition.

Listening to your intuition can help you determine a person’s inner state. It is a nonverbal way of being empathic.

6. Bring the Conversation to a Close.

When you’re nearing the end of the agreed-upon listening time, you can gently remind the sharer that it is almost time to stop.

As you begin to practice empathic listening, simply offer the recipient a supportive, nonjudgmental presence. Allowing time to listen to someone gives them space to express themselves. People also enjoy sharing happy moments and breakthroughs. Listening to these is a way of sharing positive energy and a sense of celebration with each other.

References

Jonsdottir, I. J., & Kristinsson, K. (2020). Supervisors' Active-Empathetic Listening as an Important Antecedent of Work Engagement. International journal of environmental research and public health, 17(21), 7976. https://doi.org/10.3390/ijerph17217976

Vengoechea, Ximena | The Muse "Why Empathic Listening is Crucial for Your Career-and How to Do It Well" MIT Management Career Development Office, May 25, 2021 https://cdo.mit.edu/blog/2021/05/25/why-empathetic-listening-is-crucial-for-your-career-and-how-to-do-it-well/

Tiret, Holly "Active listening and empathy for human connection" Michigan State University Extension - February 13, 2023 https://www.canr.msu.edu/news/active-listening-and-empathy-for-human-connection