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Polar Politeness Negative politeness, a communication style that effectively gets attention. By: Joe Gabriele
Negative politeness is often used to make a request seem less infringing, says David A. Morand, Ph.D., a Pennsylvania State University associate management professor. It can include apologetic language ("Sorry to bother you, but..."), verbal hedges ("I wonder if you could...") and honorific terms like "Dr." Morand's research, published in the Journal of Organizational Behavior, shows that negative politeness is often preferable to positive politeness, which usually begins with a personal question or compliment and assumes that subordinate and boss share common interests, are part of the same team and can operate on familiar terms. This approach can appear pushy or presumptuous, and "in the workplace, it's important to show deference and regard for territory," Morand says. While any type of excessive politeness can imply subservience and cause ambiguity, Morand warns, in general, negative politeness verbally disarms a superior. "The communicator isn't just being obsequious," he explains. "It shows that he knows their time is important."
Psychology Today Magazine, Sep/Oct 2000
Last Reviewed 14 Aug 2007 Article ID: 156 |
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